Terms of Service

These Terms of Service (“Terms”) are an agreement between the company that operates BubbleTrack (“we”, “us”) and the pharmacy that creates an account (“you”). By creating an account, or by accepting these Terms in the app on behalf of a pharmacy, you agree to them and confirm that you may bind the pharmacy.

1. The service

BubbleTrack is software for preparing multi-dose medication packs (“bubble packs”), managing medication lists and communicating with patients. We provide it as a hosted service that you use in a web browser.

2. Professional judgment

BubbleTrack helps your staff work; it does not practise pharmacy. Every pack, medication, dose and schedule must be checked by a licensed pharmacist according to the laws and standards that apply to you. Suggestions from the software, including anything read or proposed by AI features, may be wrong and must be reviewed before use. You remain responsible for dispensing, labeling, patient counseling and record-keeping.

3. Accounts and access

You are responsible for the people you invite, the roles you give them, and keeping sign-in details and PINs confidential. Tell us promptly at support@bubbletrack.app if you believe an account was misused.

4. Patient information and the BAA

When you put protected health information into BubbleTrack, we act as your business associate. Our Business Associate Agreement (“BAA”), which you accept with these Terms, governs how we protect and use that information. If these Terms and the BAA conflict about protected health information, the BAA applies. You confirm that you have the right to give us the information you upload and that patients you invite to the patient app have agreed to be contacted.

5. Plans, trial and billing

• New pharmacies get a 14-day free trial with the limits shown in the app. No card is needed for the trial.
• Paid plans are billed monthly or yearly in advance through our payment processor, Stripe. Prices and plan limits are shown on our pricing page and in the app.
• You can change or cancel your plan at any time in the app. A cancellation takes effect at the end of the period you have paid for. We don’t refund partial periods unless the law requires it.
• If a payment fails and isn’t fixed, your account becomes read-only. You can still view and export your data.

6. Acceptable use

Don’t use BubbleTrack to break the law, to send messages patients haven’t agreed to receive, to try to reach another pharmacy’s data, to probe or overload the service, or to copy or resell it.

7. Your data

Your pharmacy’s data belongs to you. You can export it at any time. After your subscription ends, we keep your data for 90 days so you can export it or come back, and then delete it, except where the BAA or the law requires otherwise.

8. Availability and changes

We work to keep the service available and secure, but we don’t promise it will be uninterrupted. We may improve or change features. We’ll tell you in advance about changes that materially reduce what your plan includes.

9. Warranties and liability

The service is provided “as is”. To the extent the law allows, we disclaim implied warranties, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Neither party is liable for indirect or consequential damages. Nothing in these Terms limits liability that can’t be limited by law.

10. Ending the agreement

You can stop using BubbleTrack at any time. We may suspend or end your access if you seriously breach these Terms, with notice where we reasonably can.

11. Changes to these Terms

We’ll post updated Terms here and ask you to accept material changes in the app.

12. Governing law

These Terms are governed by the laws of the State of Wisconsin, United States. (To be confirmed when the company is formed.)

13. Contact

Questions about these Terms: hello@bubbletrack.app.